The rules we both agree to.

Who we are

Rubber Duck Solutions makes and looks after websites for small businesses in the United Kingdom.

Contact us at [email protected]. This is the best way to reach us and we answer every message.

Ask us for our postal address and we send it to you.

These terms

Read these terms before you use the site. When you use the site or make an account, you accept these terms. If you do not accept them, do not use the site.

Your quote and your order confirmation set the price, the work and the dates. If a quote and these terms disagree, the quote applies.

Your account

• Give correct details when you make an account. Keep them up to date.
• Keep your password secret. Do not let another person use your account.
• You are responsible for what happens in your account.
• Tell us at once if you think another person has your password.

You must be 16 or older to make an account. You must have the authority to act for the business that you name.

We can suspend or close an account that breaks these terms. We tell you why, unless the law stops us.

How you must use the site

Do not do these things:

• Break the law, or help another person to break the law.
• Send content that is illegal, false, or that belongs to another person.
• Try to get into an account, a server or data that is not yours.
• Send a virus or any other harmful code.
• Copy the site with an automated tool, or put an unfair load on our servers.
• Copy, sell or rent any part of the site without our written permission.

Our work

We design your website, build it, put it online and look after it. Your quote lists what we do for you.

We agree the design with you before we build. We start the build when you approve the design.

We buy and set up your web address if you ask us to.

Dates in a quote are our best estimate. We tell you at once if a date changes.

Your content

You keep the ownership of the text, images and other content that you give us.

You give us permission to use that content to build and run your website.

You confirm that you have the right to use the content. You must not send content that belongs to another person without permission.

We can remove content that is illegal, or that breaks these terms. We tell you when we do this.

Ownership of the website

You own your finished website and your web address after you pay in full.

We keep the ownership of our own tools, templates and code libraries. You get a permanent licence to use them as part of your website.

If you leave, we give you a copy of your website files and we move your web address to you. We do not charge for this.

Prices and payment

Your quote gives the price. The price has two parts: a one-off charge to design and build the site, and a monthly charge to host it and look after it.

You pay the one-off charge after you approve the design. You pay the monthly charge each month in advance.

We can change the monthly charge. We tell you 30 days before a change. You can cancel if you do not accept the new price.

If you do not pay, we tell you. If payment is more than 30 days late, we can suspend your website until you pay.

Cancellation

The monthly service

You can cancel the monthly service at any time. Tell us by e-mail. The service continues to the end of the month that you paid for. There is no long contract and no exit fee.

Before we finish the build

You can cancel the build before you approve the design. We do not charge you.

If you cancel after you approve the design, you pay for the work that we did.

If you are a consumer

If you buy as a consumer and not for a business, the law gives you 14 days to cancel. The 14 days start on the day of the contract.

If you ask us to start inside the 14 days, you pay for the work that we did before you cancelled.

If we cancel

We can end the service. We give you 30 days notice. We give you your website files and we move your web address to you.

Availability

We try to keep this site and your website online at all times. We do not promise that a service is never interrupted.

We can stop a service for maintenance. We give notice when we can plan it.

We are not responsible for a fault in a service that we do not control, such as your internet connection or a web address registry.

Our responsibility to you

We do not limit or exclude our responsibility for:

• Death or personal injury caused by our negligence.
• Fraud or a false statement made on purpose.
• Anything that the law does not let us limit.

If you are a consumer, we are responsible for loss that we could expect when we made the contract. We are not responsible for loss that we could not expect. Nothing in these terms affects your legal rights as a consumer.

If you are a business, we are not responsible for loss of profit, loss of business, loss of goodwill or loss of data. Our total responsibility to you is limited to the money that you paid us in the 12 months before the problem.

Your data

The privacy notice tells you what personal data we collect and why. The cookie notice tells you about our cookies.

If we process personal data for you as part of your website, we act on your instructions. We agree a separate data processing agreement if you need one.

Changes to these terms

We can change these terms. The date at the top shows the last change.

If a change affects you, we tell you 30 days before it starts. You can cancel if you do not accept the change.

Law and courts

The law of England and Wales applies to these terms. The courts of England and Wales hear any dispute.

If you live in Scotland or Northern Ireland, you can also use the courts where you live.

Other points

If a court finds that one part of these terms does not work, the other parts continue.

If we do not act at once when you break a term, we can still act later.

You cannot transfer this contract to another person without our written permission. We can transfer it if we sell the business. Your rights do not change.